Duo app security install#
Duo app security android#
Duo app security code#
Duo app security password#

If you previously enabled Duo Restore for third-party accounts and made a backup, you can restore the account to your device.

Duo app security code#

If the application provided recovery codes to you when you enabled two-factor authentication, use a recovery code to log into the application, then visit the security settings where you first set up 2FA to restore Duo Mobile passcode access. When setting this up, you likely logged into those sites, visited the security settings for your account, and scanned a QR code provided by that site with Duo Mobile.ĭuo does not have access to your third-party accounts or account credentials, so our Support Team is unable to help if you become locked out of these accounts. You can use Duo Mobile to generate passcodes for use with third-party services like Instagram, Facebook, Snapchat, and others. I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in.

Duo app security password#

While it's important that you contact your administrator if you lose your phone, remember that your password will still protect your account. If you aren't able to log in to Duo at all then your Duo administrator can disable the missing phone for authentication and help you log in using another method. If your organization enabled Duo's self-service feature and you had previously enrolled a second authentication device you can use My Settings & Devices to delete your lost or stolen phone. If you've tried the suggestions here but can't get Duo Push working or reactivate your device yourself, please contact your organization's Duo administrator to request reactivation of Duo Mobile.Ĭontact your Duo administrator immediately if you lose your phone or suspect that it's been stolen! See the My Settings & Devices guide for instructions. If you can't get Duo Push working on your own and your administrator has enabled Duo's device management portal, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.

Duo app security android#

Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps. Attempts to send a test Duo Push notification.Check that the device can contact Duo's cloud service.The steps that Push Troubleshooting performs automatically are as follows: After taking the suggested actions, tap **Run test again* to retry. If any step fails, you'll receive further troubleshooting suggestions. Next, tap the Get Started button in the 'Missing Notifications?' section of the 'Account Details' screen.Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren't receiving push requests.IOS users can run a troubleshooting tool from within Duo Mobile version 3 (3.32.0 or later v3 releases). If the date and time on your phone are manually set, try changing your device's configuration to sync date and time automatically with the network. Similarly, the issue may be resolved by turning off the WiFi connection on your device and using the cellular data connection.Ĭheck the time and date on your phone and make sure they are correct. Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. You may have trouble receiving push requests if there are network issues between your phone and our service. I have stopped receiving push notifications on Duo Mobile. Android to Android and iOS to iOS) via the guided recovery process. If your administrator enabled Duo Mobile's backup and restore functionality and you previously backed up your Duo Mobile accounts then you can restore your accounts to Duo Mobile on your new phone (same platform as the original device i.e. Otherwise, ask your administrator to send you a new activation link.Ĭhoose your platform on the left for specific activation instructions. You may enroll your new device yourself using Duo's device management portal if self-service is enabled. If you get a new phone you'll need to re-activate Duo Mobile. I am using Microsoft Internet Explorer and the Duo Prompt does not display correctly.

Duo app security install#

I am running iOS 10 and I am not able to install the current version of Duo Mobile from the App Store on my device.I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in.I have stopped receiving push notifications on Duo Mobile.